地址 : 觀塘成業街16號怡生工業中心A座10樓2室
電話 : 27636337
星期一至五 09:30AM - 18:00PM
星期六 : 09:30AM - 13:00PM
Hong Kong Post
$15 charge for surface mail
Door-to-door express delivery service for industrial and commercial areas within Hong Kong
Self-pickup Service for residential area
Please provide addressee’s name, address and SF code for Hong Kong Post/SF Express (if applicable)
Self-pickup in Kwun Tong Showroom
Address: Unit 2, 10/F, Block A, East Sun Industrial Centre, No. 16 Shing Yip Street, Kwun Tong, Hong Kong
Monday to Friday: 9:30 – 17:00
Saturday: 09:30 – 13:00
Contact: (852) 2763-6337
換貨 / 退貨
- 如果貨品已經斷貨。客人可以轉換其他貨品 (差額多除少補) 或申請全額退款。
Big Panda Limited保留解釋及修訂所列服務之條款及細則之權利。
Exchange / Return
For damaged/ incorrect product:
We offer exchange only if you received a DAMAGED or INCORRECT product. In this situation, please send us photo of the products via Whatsapp or contact us directly within three days upon your purchase.
Arrangement of product exchange and refund
1) Ship the products to our showroom via SF Express (please choose ‘paid by receiver’ for the payment method). We will be responsible for shipping cost of SF Express.
2) Exchange the product in showroom. Please contact our staff before exchanging product
- If it is still in stock, you could exchange the products at your earliest convenience.
- If it is out-of-stock, we will make an order and get you a new product as soon as possible.
- If it is no longer available, you could choose other product (price difference will be refunded/charged) or get the full refund of your payment.
**Please examine the product carefully, as it is allowed to exchange once only.**
Make sure your product fulfils the following requirement for exchange or refund
1) The product must be new and unused.
2) There is no man-made damage.
3) Packing, accessories, user guide and blank warranty card should be returned together with the product in good condition for exchange or refund.
Please understand that the returns caused by the following reasons cannot be handled:
1) The actual appearance or colour of the products may differ from that shown in the photos, the actual products will prevail.
2) Due to lighting or colour difference of computer monitors, resulting in some slight colour variations between the actual product and the photo.
3) Customer’s own preference. Please understand that there may be difference between the actual product and the photo. The product cannot be exchanged or refunded if you do not like it.
Big Panda Limited reserves the final right to interpret the terms and conditions herein.